Sometimes, “You Suck” Is Exactly What You Need to Hear

In Spring of 2009, we applied to the TechStars Summer program as well as several other startup incubators. We were non-selected, and for good reason. We didn’t have much to show at that point, and we lacked direction. It would take a few months for us to solidify exactly what it was we were doing and how we were going to make money.
Fast forward about 9 months, to last month where again, we found ourselves applying TechStars. This time, we were applying to the Boston program which they had moved to the Spring. At first, we applied with a crazy side project that I’d dreamt up over the holidays. Shawn Broderick encouraged us to apply again with GreenKonnect which we thought they would have no interest in. I was also feeling a little down on GreenKonnect. It’s been a long year, and we took a lot of wrong turns (each of which taught us something). Shawn was apparently interested in what we were doing, so reapplying was a no brainer for us.
It changed everything. All of a sudden, we had to focus again. We had to show progress, basically every day, if we wanted to make it into to TechStars. Stuff that had been pushed off for months got done. We had to seriously evaluate a few key parts of our business in order to prove its viability.
I was excited again. Excited in a way that I hadn’t been in a long time. Part of it was the potential of being a TechStars company, but really, we found ourselves moving forward which we hadn’t done in a long time. I was forced to forget about the unimportant stuff and only work on what mattered. We’ve had weeks and even months like this before (typically when we had deadlines), but it had been a while since we had. All of a sudden, we knew where we were going again. It was awesome.
And then, we were non-selected. Again. Man, were we disappointed. We really want to be in Boston. I had expected that if we didn’t get accepted, I’d start to have serious doubts about our business, but I didn’t. I was reinvigorated. I saw this clear path and realized that there is still a huge opportunity for what we’re doing.
Shawn and TechStars are unbelievably kind when they let you know you didn’t make it. They go out of their way to make sure that you know that non-selection does not mean that you don’t have a good idea. It just means that there are at least 10 ideas/teams that they think are better than yours.
I still interpret this as, “You suck!“ It’s not what they mean at all, but I know that the chances of success in this crazy world of startups are astronomically slim. We should be good enough to get into TechStars. Besides, if I know that if I look at it this way, it’s only going to make me want to prove that statement wrong.
TechStars had two primary concerns:
- Slow progress since applying last year.
- That we might be late to the market.
That hit me hard because I knew they we were right. Although, I’m confident that we’re still not too late to the market to make it work. We’ve got some competition, but none of us have established any foothold in the market, and we’re doing everything we can to provide a better experience than the others (and based on feedback, we’re doing that).
Now that we’re here, I decided to do two things, figure out how we got to where we are and figure out how to suck less.
So how did we get here?
- We chased money too early: Six months ago, we started looking to raise money. We thought we had it nailed. We had a source that was very interested. Everything we did was focused on them. We weren’t worrying about the product or gaining traction. Long story short, that source disappeared and we’d wasted months.
- We talked too much: This problem was especially true of me. I started talking about partnerships and thinking about what we could do with our API. I was constantly trying to make new connections, hoping that an amazing opportunity would open up. We got tons of leads for amazing opportunities, but it had me out of the office or on the phone all the time which significantly slowed the development of our site. It’s hard to convert these leads without a full-featured product. No one is actually going to agree to anything until they can play with the product. Even then, it will probably take several months to make something happen.
- We tried to do too much: We had this grand vision when we started over a year ago. We were going to revolutionize B2B marketplaces across every vertical. We were going to be VerticalNet 2.0. Ya, that wasn’t going to happen. Too bad it took us 6 months to realize that.
What are we doing to suck less?
- Do more, faster: This is the TechStars motto, and I heard it over a year ago, but it wasn’t until recently that I really took it to heart. Personally, I often get caught up in details which aren’t particularly important. I’ve gotten better in the past year at prioritizing the important things. Today, I look at what needs to get done, and I think, “What can I do that accomplishes the most in the least amount of time?” Right now, this means focusing on our product, getting it to 1.0 while continually receiving feedback from users and refining it. I’ve stopped pursuing those potential partnerships that I was so preoccupied with. (I haven’t cut it out completely, keeping lines of communication open, but I don’t dedicate a lot of time and energy here.) It’s been unbelievably refreshing to put my head down and focus on the product. I forgot how much I love doing it, and we’ve seen amazing progression recently.
- Be the best in the world at something: We have competition. We didn’t when we started (that we know about). We’d be in a much better position today if we’d focused on building an awesome product and launching it quickly, but we thought we needed money to accomplish this. We really didn’t. The great thing about much of our lost time over the last year, is that we’ve never stopped thinking about the problem we’re addressing. A lot of the research that we did for the potential investor is helping us avoid a number of potential problems. We now understand all the little details and the pain points of green building product research and selection. When you combine this knowledge with the amazing hacking skills of my business partner, you get something that is seriously epic. (You’ll see it soon enough.) Right now, it’s all about the product, making it as amazing as we possibly can.
- Feedback, Fix, Repeat: I mentioned this above briefly, but we’ve made it a priority to get the people who need our product to give us feedback, regularly. We’re not even waiting until we have the site up. We have a great, small group of people that love and need what we’re building and will give us feedback on mockups. We’re not wasting time developing the wrong thing. It’s awesome.
- Ignore everything that doesn’t fit 1-3: I work best when I’m able to focus. Me entire life is in Things. I know I’m overextended when I’m consistently not finishing everything I set out to do at the beginning of the day. By cutting out those things which don’t help us achieve 1-3, my to-do list is empty at the end of the day (well, mostly). Not only does this keep us on track, it feels great to get things done regularly.
We didn’t get into TechStars, but we’re acting like we did. These next three months are all about getting to the point where we have something to show that people really want to use. Will we succeed? Absolutely. (I have to believe that we will, otherwise, why am I doing this?)
And you know what? We’ll apply for the TechStars Summer program.
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